Use Case · For your product
Ask your users for feedback
Get genuine, actionable feedback from your users through personal AI-powered conversations — not ignored survey links.
The Problem
Nobody fills out your feedback forms
You've built something great, but you're flying blind. You send out a feedback survey — maybe 5% of users respond. You post an in-app popup — users dismiss it instantly. You try scheduling user interviews — it takes weeks to book three calls.
The result? Product decisions based on gut feelings and the loudest voices on Twitter. Meanwhile, the quiet majority of your users — the ones whose feedback would actually matter — stay silent. You're building features nobody asked for and missing the ones everyone needs.
The problem isn't that users don't have opinions. It's that traditional feedback methods make it too easy to ignore the ask.
The Solution
Let Skoutee have the conversation
With Skoutee, you describe what you want to learn, and the AI agent personally reaches out to each user. It doesn't send a link — it starts a real conversation on whatever channel the user prefers. It asks questions, listens, follows up, and compiles everything into actionable insights.
It's like having a dedicated user researcher who can talk to hundreds of users simultaneously. Every response is structured, categorised, and ready for your next product meeting.
Step by step
How to set up your feedback scout
From "what do users think?" to structured insights in under 2 minutes.
Define your feedback goals
Tell Skoutee what you want to learn: "Ask our users what they think about the new dashboard redesign and what features they'd like to see next." Skoutee creates targeted questions — satisfaction ratings, feature requests, pain points, and open-ended feedback. You can focus on a specific feature, the overall product, or onboarding experience.
Import your user list
Upload your user list from a CSV, or connect to your CRM. Include names and their preferred contact method — email, SMS, or messaging apps. Skoutee reaches each user on the channel with the highest response rate.
Choose timing & frequency
Send immediately after a feature launch, schedule for next week, or set up recurring feedback cycles (monthly, quarterly). Set a response window like "7 days" and Skoutee sends smart reminders to non-responders — timed to maximise completion rates.
Launch & analyse
Hit launch. Skoutee personally reaches out to each user, has a conversational feedback exchange, and compiles everything into structured insights. Your dashboard shows sentiment trends, feature request rankings, and individual responses — all in one place.
Benefits
Why this beats traditional surveys
More responses, deeper insights, zero survey fatigue.
3x higher response rates
Personal, conversational outreach beats generic survey links. Users actually respond when it feels like a real conversation.
Richer, deeper insights
Skoutee asks follow-up questions based on responses. A user says "navigation is confusing"? Skoutee digs deeper to understand exactly what's wrong.
Structured + qualitative data
Get both quantifiable ratings and detailed written feedback. No more choosing between surveys and interviews.
Save hours of manual outreach
No more writing individual emails or scheduling user interviews. Skoutee handles hundreds of conversations simultaneously.
Honest, unbiased feedback
Users share more candidly with an AI agent than in face-to-face interviews. No social pressure to be polite.
Discover what to build next
Feature requests are automatically categorised and ranked by popularity. Your product roadmap writes itself.
Pro tips
Best practices for feedback scouts
Keep your initial prompt focused — ask about one feature or experience, not everything at once.
Time your feedback requests right: after onboarding, after a feature launch, or after a support interaction.
Include a mix of rating questions (1–5 scale) and open-ended questions for both data and context.
Set up recurring monthly scouts for ongoing product health tracking.
Segment your users (new vs. power users, free vs. paid) and tailor questions accordingly.
Security & Safety
Enterprise-grade security built in
Skoutee is designed with strict safety rails and compliance in mind. Your business data stays protected at every step.
Skoutee can't act on its own
Skoutee only does what you tell it to. It cannot initiate actions, access systems, or make decisions outside the scope you define. Every scout is triggered and controlled by you.
Your data is stored securely
All collected responses and files are encrypted at rest and in transit. Your data lives in a secured environment with strict access controls — never exposed to the open internet.
Full transparency & audit trail
Every message sent, every response collected — fully logged and visible in your dashboard. You always know exactly what Skoutee said and what it received.
No direct access to your systems
Skoutee's AI has no direct access to your controlling software, CRM, or databases. It operates in a sandboxed environment — completely isolated from your business-critical infrastructure.
Minimal data exposure
The AI only receives the minimal data it needs to do its job. For example, it knows "Customer X has an open invoice" — but never sees your full financial records, account details, or sensitive business data.
Secure authentication for storage
When Skoutee stores collected data, it goes through a highly secure authentication mechanism. The AI agent cannot read, modify, or access anything outside its defined scope — ever.
Ready to hear what your users really think?
Create your first feedback scout in under 2 minutes. Free to start, no credit card required.