Use Case · For your company
Collect unpaid invoices from customers — politely and automatically
Stop chasing payments manually. Let Skoutee send professional reminders to your customers and track every response — so you get paid faster.
The Problem
Chasing unpaid invoices is draining your team
You sent the invoice 30 days ago. Payment was due last week. You send a follow-up email — nothing. You try calling — voicemail. Your accountant sends another email. The customer says they "never received it." You resend. They say they'll "pay by Friday." Friday comes and goes.
Meanwhile, you have 47 other overdue invoices in various states of follow-up. Some are two weeks late, some are three months. Your team tracks them in a spreadsheet that's always outdated. Different people follow up in different ways — some are too aggressive, some too passive. There's no consistent process, and money keeps slipping through the cracks.
Late payments aren't just annoying — they're a real threat to your cash flow and business health.
The Solution
Professional payment reminders on autopilot
With Skoutee, you upload your overdue invoices, define your reminder sequence, and let the AI agent handle the rest. It contacts each customer personally on their preferred channel, delivers a polite but clear reminder, and collects their response — whether that's "paid," "paying Friday," or "I have a question about this invoice."
The tone automatically escalates as invoices age — from a friendly nudge to a formal notice. Your dashboard shows every invoice's status in real time: who's paid, who's promised, who's disputed, and who hasn't responded. No more guessing, no more spreadsheets, no more awkward phone calls.
Step by step
How to set up your payment reminder scout
Start collecting unpaid invoices in under 2 minutes. Here's how.
Define your payment reminder
Tell Skoutee what to communicate: "Remind customers about their unpaid invoices and ask when they plan to pay." Skoutee creates a polite, professional message flow — confirming the invoice number and amount, asking if there are any issues, and collecting an expected payment date. You can customise the tone, add payment links, or include bank details.
Import your customer list
Upload your accounts receivable list with customer names, contact details, invoice numbers, and amounts due. Include their preferred contact channel — email for corporate clients, WhatsApp for smaller businesses, SMS for quick nudges. Skoutee handles each customer individually.
Set escalation & timing
Configure a smart follow-up sequence: first reminder 7 days after the due date, second reminder after 14 days with a firmer tone, and a final notice at 30 days. Choose channels per customer. Skoutee adapts the tone from friendly to formal as the invoice ages.
Launch & track payments
Hit launch. Skoutee contacts each customer personally, delivers the reminder, and collects their response — whether that's a payment confirmation, a dispute, or a new expected payment date. Your dashboard shows a live overview of every invoice's status, so you always know where your money is.
Benefits
Why automated payment reminders work
Better cash flow, less admin, stronger customer relationships.
Get paid 40% faster
Automated, timely reminders mean customers pay sooner. No more invoices sitting in someone's inbox for weeks.
Improve cash flow
Consistent follow-ups reduce your average days sales outstanding (DSO) and keep cash flowing into your business.
Professional & consistent
Every customer gets a polite, well-timed reminder. No awkward phone calls, no inconsistent follow-ups between team members.
Smart escalation
Skoutee automatically escalates the tone from friendly reminder to formal notice based on how overdue the invoice is.
Track everything
See exactly which invoices are paid, disputed, or promised. Export reports for your finance team or accountant.
Fully automated follow-ups
Set up your reminder sequence once. Skoutee handles the rest — sending follow-ups at the right time until the invoice is resolved.
Pro tips
Best practices for payment reminders
Start with a friendly tone for the first reminder — most late payments are simply forgotten, not intentional.
Include the invoice number, amount, and due date in every message so customers can act immediately.
Add a direct payment link or bank details to remove friction and make it easy to pay on the spot.
Give customers an easy way to flag disputes or issues — catching problems early prevents bigger headaches later.
Escalate gradually: friendly at 7 days, firm at 14, formal at 30. Match the urgency to the delay.
Send reminders on Tuesday–Thursday mornings — response rates are significantly higher than Mondays or Fridays.
Security & Safety
Enterprise-grade security built in
Skoutee is designed with strict safety rails and compliance in mind. Your business data stays protected at every step.
Skoutee can't act on its own
Skoutee only does what you tell it to. It cannot initiate actions, access systems, or make decisions outside the scope you define. Every scout is triggered and controlled by you.
Your data is stored securely
All collected responses and files are encrypted at rest and in transit. Your data lives in a secured environment with strict access controls — never exposed to the open internet.
Full transparency & audit trail
Every message sent, every response collected — fully logged and visible in your dashboard. You always know exactly what Skoutee said and what it received.
No direct access to your systems
Skoutee's AI has no direct access to your controlling software, CRM, or databases. It operates in a sandboxed environment — completely isolated from your business-critical infrastructure.
Minimal data exposure
The AI only receives the minimal data it needs to do its job. For example, it knows "Customer X has an open invoice" — but never sees your full financial records, account details, or sensitive business data.
Secure authentication for storage
When Skoutee stores collected data, it goes through a highly secure authentication mechanism. The AI agent cannot read, modify, or access anything outside its defined scope — ever.
Ready to get paid on time?
Create your first payment reminder scout in under 2 minutes. Free to start, no credit card required.